Questions, answered.
Can't find yours? Book a demo and ask us.
Is LYNK a marketplace like delivery apps?
No. Each restaurant has its own storefront and link. We don't list you next to competitors or send your customers elsewhere.
Do you take commission on orders?
No per-order commission. You pay a plan or service fee.
Can customers pay by card online?
Not yet. Today customers pay at the restaurant or pay the driver. Online payments will be added once a payment provider is approved — we'll never show an order as paid when it isn't.
Can I use my own web address?
Yes. Enter it in Settings; it shows as pending until our team completes verification with you.
How do allergens work?
You tick the allergens for each dish. We show exactly what you enter and never guess. Customers should still confirm with you.
VAT handled?
Yes — you set your VAT rate and whether menu prices include tax, and every order and weekly statement shows the VAT breakdown in £.
Do I need a LYNK ONE POS?
No. Order Directoo works on its own. A POS connection will be optional.
Who owns customer data?
You do. Your customer list, history and marketing consent belong to your restaurant.
Can my staff log in?
Yes. Add managers and kitchen staff in Team. Kitchen staff only see live orders.